Azure backup Failed

[sandinetcom]

Hello,

I've installed the Azure Backup Client on a server 2008 R2 build.

when I try and run the backup it starts to run then fails with the following error message:

Backup could not be started because of virtual hard drive NO_Param. Ensure that the scratch space configured for backup is located in an unencrypted and uncompress folder. Restart Virtual Disk service and retry backup operation. (0x086c5)

Please help me I have attached the log.

Thanks

Sandip Saha

[#2]

Hi @sandinetcom 

Any pending updates on the Windows server 2008?

Have you rebooted the server after installation of Azure Backup client?

Any security / AV software installed on the server? If yes, what product?

Thank you,

Dav

[#3]

Hello@sandinetcom 

Its  may be for the following

1. The computer to be backed up is waiting to be restarted.

Check for the following logs:

HKLM \ Software \ Microsoft \ Windows \ CurrentVersion \ Installer \ InProgress
HKLM \ System \ CurrentControlSet \ Control \ Session Manager \ PendingFileRenameOperations

Regards

[#4]

@sandinetcom 

Hi may be you can restart the server and verify firewall / antivirus logs if there is no blocker

[#5]

Dear All,

Thanks for your time and help

I install all security update.

change registry as per suggestion

uninstalls our TrendMicro antivirus.

But my problem still the same.

Please help.

Thanks

Sandip