Jul 08 2020 04:54 AM
Hi, I have WVD Personal machines for 4 users using Fall 2019 deployment.
The four users were able to log in and access their machines. One of the user is facing an issue, this user is not able to login to the WVD. I have attached the error screenshot and also I have checked the session host it is showing unavailable for this particular user and available for others. I have no idea how this is happening. The user was able to log in 4 days ago and today not able to. Any help will be much appreciated.
Jul 08 2020 10:30 AM
This sounds like my issue where the WVD agents were failing to update the desktops. you may need to remove the agents and reinstall and rejoin it to the pool.
I have a thread about the automatic updates here:
Jul 08 2020 08:41 PM
Thanks for the reply, remove the agents, and reinstall and rejoin it to the pool? Do you have any documentation for this? I will check the link which you have provided. @AndrewPhebus
Jul 09 2020 07:59 AM
Thanks, everyone the issue is resolved. I have raised a support ticket@gadmin285
Jul 09 2020 01:41 PM
Jul 09 2020 03:57 PM
Jul 13 2020 08:27 PM
The problem is 3 machines are running with a new version of RD Agent, the one machine is troubling is running with an older version of RD Agent. So, I logged into the machine by private IP, removed the existing agent, and generated a token for the new agent, installed the latest version and restarted. This will solve the issue. I am not sure if its RD agent or some VM agent @AndrewPhebus