Teams shared desktop appears black to viewers after minimizing and then maximizing the Window

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New Contributor

About three weeks ago we started noticing that if someone is sharing their desktop and the person viewing the desktop minimizes Teams that once they maximize it again the shared desktop is blacked out.  A work around is to select the double window icon in the upper right hand corner of Teams to shrink the window and then expand it again and then the shared desktop is viewable. 

 

I have a case open with MS about this but so far they haven't come back to me with anything.  

 

Is anyone else seeing this behavior?

2 Replies

No one has replied to this post but I did want to add an update.  Microsoft has replied to my case and stated that our organization is not the only one experiencing this issue and that they are working on a fix. I will add another comment when the fix is available. 

Hi, rstuart68.
We are also seeing this issue. Haven your got any further update on your support case regarding this?