Remote Desktop not connecting to Session but no issues with Web client

Copper Contributor


I have a small number of users who cannot access any published apps on AVD via Remote Desktop but have no issues with the web client.

Microsoft says they have gotten some similar reports but the issue appears to be environment specific and we haven't found a pattern.

Has anyone experienced this?

3 Replies

We are also seeing this in about 5 clients out of 300 clients. Rolling the client back before .3004 fixes the issue, but anything after that breaks. When the users attempt to launch they get a brief pop up saying its connecting, then nothing. We have tried multiple versions, running sfc scans, dsim scans, disabling AV but have not had any luck fixing the client. The event viewer is displaying the following error with each attempt:
Faulting application name: msrdc.exe, version: 1.2.3130.0, time stamp: 0x62758931
Faulting module name: ntdll.dll, version: 10.0.19041.1682, time stamp: 0x7b5414ec
Exception code: 0xc0000409
Fault offset: 0x00000000000a1221
Faulting process id: 0x3600
Faulting application start time: 0x01d87127ed246c11

Thank you for that feedback.
Our experience has been the same. Brief pop up and then nothing. Request doesn't appear to ever reach the server and there is a faulting application report.
Currently working with support who are describing it as a bug and state they are working on an update to correct it.
We are seeing the same thing on about 2% of our users population. I've downgraded (1.2.3576) as far down as possible but nothing fixes this. Were you able to find any resolution to this problem?