SOLVED

RDS Web portal doesn't load until a page refresh

%3CLINGO-SUB%20id%3D%22lingo-sub-1332344%22%20slang%3D%22en-US%22%3ERDS%20Web%20portal%20doesn't%20load%20until%20a%20page%20refresh%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1332344%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20anyone%20seeing%20issues%20when%20accessing%20the%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Findex.html%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Findex.html%3C%2FA%3E%26nbsp%3Band%20the%20portal%20hangs%20on%20loading%20and%20never%20loads%3F%20Once%20the%20user%20refreshes%20the%20page%2C%20the%20site%20loads%20fine.%20I%20have%20multiple%20users%20reporting%20this%20and%20it%20happens%20to%20me%20as%20well%20in%20Chrome.%20I%20am%20suspecting%20this%20has%20something%20to%20do%20with%20AAD%20SSO%20refreshing%20tokens.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%20class%3D%22mceNonEditable%20lia-copypaste-placeholder%22%3E%26nbsp%3B%3C%2FDIV%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1332374%22%20slang%3D%22en-US%22%3ERe%3A%20RDS%20Web%20portal%20doesn't%20load%20until%20a%20page%20refresh%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1332374%22%20slang%3D%22en-US%22%3EAs%20I%20suspect%2C%20it%20is%20a%20token%20failure.%20Not%20sure%20how%20to%20correct%20this....%3CBR%20%2F%3E-------------------------------------------------%3CBR%20%2F%3E2020-04-23T14%3A00%3A06.589Z%20adal%3AacquireTokenFailure%20Token%20renewal%20operation%20failed%20due%20to%20timeout%2C%20Token%20Renewal%20Failed%3CBR%20%2F%3E%3CBR%20%2F%3Eclient.60becec7.js%3A1%3CBR%20%2F%3E.%20(6)%20%5B%22at%20Object.Logger.a.error%20(%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fclient.60becec7.js%3A1%3A3067%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fclient.60becec7.js%3A1%3A3067%3C%2FA%3E)%22%2C%20%22at%20%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fclient.60becec7.js%3A5%3A6071%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fclient.60becec7.js%3A5%3A6071%3C%2FA%3E%22%2C%20%22at%20n.%24broadcast%20(%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A6%3A9375%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A6%3A9375%3C%2FA%3E)%22%2C%20%22at%20Array.%3CANONYMOUS%3E%20(%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A20%3A14916%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A20%3A14916%3C%2FA%3E)%22%2C%20%22at%20Object._callBackMappedToRenewStates.%3CCOMPUTED%3E.%E2%80%A6com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A19%3A16284)%22%2C%20%22at%20%3CA%20href%3D%22https%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A19%3A18863%26quot%3B%5D%E2%80%A8%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Frdweb.wvd.microsoft.com%2Fwebclient%2Fjs%2Fcomponents.35fcac4e.js%3A19%3A18863%22%5D%E2%80%A8%3C%2FA%3E%3CBR%20%2F%3E%3C%2FCOMPUTED%3E%3C%2FANONYMOUS%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1333925%22%20slang%3D%22en-US%22%3ERe%3A%20RDS%20Web%20portal%20doesn't%20load%20until%20a%20page%20refresh%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1333925%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F351866%22%20target%3D%22_blank%22%3E%40techguy129%3C%2FA%3E%26nbsp%3B%20We've%20experienced%20the%20same%20thing.%26nbsp%3B%20Doesn't%20seem%20to%20effect%20functionality%2C%20just%20an%20annoyance.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Is anyone seeing issues when accessing the https://rdweb.wvd.microsoft.com/webclient/index.html and the portal hangs on loading and never loads? Once the user refreshes the page, the site loads fine. I have multiple users reporting this and it happens to me as well in Chrome. I am suspecting this has something to do with AAD SSO refreshing tokens. 

 

 

 

 

3 Replies
As I suspect, it is a token failure. Not sure how to correct this....
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2020-04-23T14:00:06.589Z adal:acquireTokenFailure Token renewal operation failed due to timeout, Token Renewal Failed

client.60becec7.js:1
. (6) ["at Object.Logger.a.error (https://rdweb.wvd.microsoft.com/webclient/js/client.60becec7.js:1:3067)", "at https://rdweb.wvd.microsoft.com/webclient/js/client.60becec7.js:5:6071", "at n.$broadcast (https://rdweb.wvd.microsoft.com/webclient/js/components.35fcac4e.js:6:9375)", "at Array.<anonymous> (https://rdweb.wvd.microsoft.com/webclient/js/components.35fcac4e.js:20:14916)", "at Object._callBackMappedToRenewStates.<computed>.…com/webclient/js/components.35fcac4e.js:19:16284)", "at https://rdweb.wvd.microsoft.com/webclient/js/components.35fcac4e.js:19:18863"]


@techguy129  We've experienced the same thing.  Doesn't seem to effect functionality, just an annoyance.

best response confirmed by vabora (Microsoft)
Solution

@techguy129 

You are correct, this issue was related to token refresh. it is fixed in webclient versions > 1.0.21.2