Microsoft Office 365 Issue on AVD

Copper Contributor

Hi ,


I have installed Azure Virtual Desktop and able to login the machines but when i am trying to use the microsfot excel or any other microsoft tool i am observing "the products we found in your account cannot be used to activate office in shared computer" where as i am currently using multiple session on a single VM and while installing i have installed windows 11 multi session with microsoft office 365.


kindly help me sorting out this. 

2 Replies


Which activation mode are using for your Office 365?

This error message occurs because the Microsoft Office 365 license you have on the Azure Virtual Desktop machine is not designed for shared computer activation. This means that you cannot use the same license for multiple users to access the same machine at the same time.
To resolve this issue, you can try the following:
1. To use shared computer activation, you must have an Office 365 (or Microsoft 365) plan that includes Microsoft 365 Apps and that supports shared computer activation.
2. Verify that shared computer activation is enabled for Microsoft 365 Apps:
3. If you have a volume license agreement with Microsoft, you can use the Microsoft Office Deployment Tool to deploy Office to your virtual machines and activate the software using a Key Management Service (KMS) host.
I hope this helps!