Help with Error on WVD

Copper Contributor

I am getting below error while connecting Azure Windows Virtual Desktop using below URL. I have execute below powershell command to get the error message details. Request you to go through the same and provide solution on this issue. Let me know if you need any other details from my side

 

URL: https://rdweb.wvd.microsoft.com/webclient/index.html

 

Error:

Oops, we couldn't connect to "Session Desktop"

We couldn't connect to the gateway because of an error. If this keeps happening, ask your admin or tech support for help.

 

Powershell Command:

 

Get-RdsDiagnosticActivities -TenantName "###utionsPOC" -UserName "azure***@###***s.com" -Outcome Failure

 

Powershell Output:

 

ActivityId        : 0ce9e119-8ec7-4576-a3e1-782b7eef0000

ActivityType      : Connection

StartTime         : 6/2/2019 9:55:57 PM

EndTime           : 6/2/2019 9:56:03 PM

UserName          : azure***@###***s.com

RoleInstances     : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF45DF76;mrs-eus2r1c002-rdbroker-prod-staging:: RD0003FF459996

Outcome           : Failure

Status            : Completed

Details           :

LastHeartbeatTime : 6/2/2019 9:56:03 PM

Checkpoints       :

Errors            :

 

ActivityId        : 5a6f672a-f0e7-41be-9bcc-155c43f10000

ActivityType      : Connection

StartTime         : 6/2/2019 9:55:22 PM

EndTime           : 6/2/2019 9:55:32 PM

UserName          : azure***@###***s.com

RoleInstances     : rdwebclient;mrs-eus2r1c002-rdgateway-prod-staging::RD0003FF45DF76;mrs-eus2r1c002-rdbroker-prod-staging:: RD0003FF459996

Outcome           : Failure

Status            : Completed

Details           :

LastHeartbeatTime : 6/2/2019 9:55:32 PM

Checkpoints       :

Errors            :

 

Additional info :

 

PS C:\windows\system32> (Get-RdsDiagnosticActivities -TenantName ******* -ActivityId a29c6a4d-eda5-4611-aca8-d673b9670000 -Detailed).Errors

 

 

ErrorSource       : RDBroker

ErrorOperation    : LookupSessionHostPool

ErrorCode         : -2146233088

ErrorCodeSymbolic : ConnectionFailedNoHealthyRdshAvailable

ErrorMessage      : Could not find any SessionHost available in specified pool = ≤***VDG≥, due to either: sessions are

                    not allowed, no healthy host (RDAgent did not report health information), session limit reached on

                    all SessionHosts in the pool or the pool is empty. Run Get-RdsHostPool and Get-RdsSessionHost

                    cmdlets to get more information.

ErrorInternal     : False

ReportedBy        : RDBroker

Time              : 6/4/2019 9:06:57 PM

 

Get-RdsHostPool - reports output as blank.

4 Replies

@Navin Jain, Were you able to resolve this issue? We are testing the preview and are receiving the exact same issue.

Hello We had to delete everything and redeploy from scratch and everything was working for us. Regards Navin

Thank you for your reply, @navinjk7.

 

When you say that you had to "delete everything", are you referring to the Hostpool, tenant, etc.? Or did you remove the "Windows Virtual Desktop" permissions as well? Were you following this Microsoft tutorial? https://docs.microsoft.com/en-us/azure/virtual-desktop/tenant-setup-azure-active-directory

 

Also, did you need to configure Azure Active Directory Domain Services on the subscription?

https://docs.microsoft.com/en-us/azure/active-directory-domain-services/tutorial-create-instance#con...

 

@TheHoFF We had to delete and recreate the Host Pool , we had to create a golden image and then use the image to build the desktops. We did not setup ADDS as had a domain already setup for the Desktops to Join.