Error 2604 upon login

Copper Contributor

This might not be the place for this regarding MRD and AVD, but I have one M1-based Apple laptop that I can logon to the Army desktop fine, but on an intel-based machine (macOS 13.6.7, MRD 10.9.8) I get an error 2604 at the login screen after punching in my pin. If this is dealt with somewhere else a simple referral will be fine, but I have not seen this issue on any Army or Microsoft support boards or troubleshooting guides.


And after this MRD gives a message "Error: MSAL failed to acquire claims token - Network infrastructure failed."

1 Reply



Are you saying login only or from the Microsoft application, mostly likely Error 2604 is related to TLS version