Context menu for new files and folders missing

[sandroreiter]

Hey @all,

I am currently facing an issue at one of our customers.

We have implemented FSLogix profile container with Azure File Share, OneDrive KFM and FoD with machine installer and Windows 10 Multi-Session 20H2 (19042.906).

When a user sign-ins he/she do not have the ability to create a new folder or file with right-click "new" because the whole entry is missing:

When I try to create a folder or file from Windows Explorer nothing happens when I press the button:

But creating a folder from PowerShell in the same directory works fine (so I think no permission issue):

I have checked the registry if the keys for the context menu are present but I don't see the key "directory" and subkeys maybe because it is a multi-session os? Anyway I couldnt import the "directory"key-path exported from another Windows 10 device, regardless if I have administrative privileges or not.

Does anyone have an idea on how to solve this?

Thanks in advance.

Best regard

Sandro

[#2 · Accepted solution]

Problem is solved!
The customer hidded the context menu entries with FSLogix App Masking 😄