Oct 17 2022 09:52 AM
Oct 17 2022 09:52 AM
Up until today, 10-17-2022 we have had no issues connecting to our AVD host pools through the Remote Desktop app. I have a couple pooled host pools with a handful of hosts configured to use FSLogix profiles to Azure Premium Files. It's been working flawlessly for over 2 years now.
Starting today, users have been getting authentication errors when connecting to their host through the Remote Desktop app. The error message is stating their credentials are not correct; though, they are. I tested this and experienced the same thing.
Here is the kicker: this only errors out when on prem or on VPN. If I connect from home, it connects via the app or browser just fine. If any user tries to connect from within our office, they get the error message stating their credentials are not correct. The web client works, while in the office though.
What in the heck is going on???? It's lunch time and I know what I'll be facing in about an hour when everyone tries to connect back to their host after coming back from lunch break.
Oct 17 2022 09:22 PM
We are also facing the same issue in our environment, we are using the Remote Desktop client from the Microsoft store as a workaround.
If you find any solution, please let me know.
Oct 18 2022 07:02 AM
@janakiram7 that is wild you could access through the Microsoft Store version....it crossed my mind to test that; however, there is no way I could have gotten that installed on all of our endpoints quickly. Fortunately, yesterday 10/17 after wasting nearly an entire day on this issue, it started to work around 3PM Central Time.... is it working for you today?
Oct 19 2022 08:34 AM
@ITSensei It's still not working for us, it seems to be some issue in the domain controller. Did you make any changes to resolve it?
Oct 19 2022 09:15 AM
Oct 20 2022 12:27 AM
@microsoft One of the vendor user getting this issue he is able to connect via Web client but when he is trying to access it via RD client getting continuously prompted for credentials again and again.
Install the latest RD client version but it's not working.
Tried to check the logs on Logs Analytics Workspace and find the below error:-
|Deployment||RDGateway||ConnectionFailedClientDisconnect (-2147467259)||The network connection between the Azure Virtual Desktop client and the service was unexpectedly interrupted.||5|
|Deployment||Client||ConnectionBrokenMissedHeartbeatThresholdExceeded (64)||The connection was closed as the client stopped receiving heartbeats from the session host.||5|
|Deployment||RDStack||ConnectionInitiationSequenceTimeout (60)||Connection failed due to a timeout waiting for the connection initiation sequence to complete. This may be because of pending credential prompt on the client.||3|
|Deployment||Client||OrchestrationFailedNetworkError (10018)||Orchestration failed due to a client network error: cannot reach gateway||2|
Oct 20 2022 03:16 AM
Oct 20 2022 08:39 AM
Oct 20 2022 09:28 AM
Oct 21 2022 04:41 AM
@ITSensei So it looks like this issue seemed to have surfaced around the 12/10/2022 one day after the following security patch releases.
Windows 11 - KB5018418
Windows 10 - KB5018410
Oct 21 2022 09:16 AM
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