May 11 2023 08:17 AM
May 11 2023 08:17 AM
Over the past couple months and more recently we have had users report issues when opening up office apps as well as other non Microsoft apps from the remote desktop client to access AVD apps. The window for the application will appear on screen but not respond to anything until you shift+right click on the app icon in the taskbar to minimize and then maximize it again. We are on version 1.2.4157 of remote desktop. Anyone else experiencing this issue?
May 15 2023 02:43 PM
May 16 2023 06:59 AM
Got almost the same issue. Only with one application.
Most screens fail.
When Pushing Windows + "Arrow down" then "arrow up" the screen is centert and its clickable
Jun 06 2023 06:51 AM
Jun 06 2023 10:58 AM
Issue just kind of went away or at least hasn't created any more notice for my helpdesk guys to bring it up. The guy it was happening to here is a squeaky wheel so that's how I ran into it.
Jul 03 2023 08:00 AM - edited Jul 03 2023 08:03 AM
We're seeing this problem too, but with Remote Desktop Connection running as a published application in an AVD host. Accessing it from home. Details from the Remote Desktop Win32 (not UWP) app I'm using are provided below. All machines involved are fully patched and up-to-date.
Has anyone figured out what causes this and how to fix it ? My colleague actually built a new AVD host / jump box and it's still the same.
Timestamp (UTC): 2023-07-03T14:04:47.879Z
Activity ID: 12a60ff1-1895-4353-87af-379ede880000
Client version: 1.2.4337.0 (x64)
Local OS: Windows 10 Home x64 (10.0, Build 22621)
Transport protocol: UDP
Round-trip time: 23 ms
Available bandwidth: 91.98 Mbps
Frame rate: 0 FPS
[Remote computer details]
Remote session type: RemoteApp
Gateway name: Not in use
Gateway log-on method: Not in use
Remote computer: xxxxx.xxxxx.co.uk
Identity verification method: NTLM
Jul 13 2023 04:22 AM
We are seeing same issues with two different host pools.
Windows 10 Enterprise multi-session latest updates
Windows 10 PCs with Remote Desktop Client 1.2.4337.0
Power BI Desktop
Last 2 months
Jul 17 2023 09:34 AM
Jul 17 2023 12:26 PM
@huddie is the user on the most current version of the AVD Client? We had 1 users with this for about a day, and then it went away. No other reports. But we keep our clients on the latest releases. They were using a Wireless Logitech Keyboard.
Jul 18 2023 02:05 AM
Jul 18 2023 06:23 AM
@huddie correct, AVD Client = Remote Desktop Client, but since there's 2 versions of it, I say AVD client to avoid the confusion.
I would suggest you use the ADMX template for AVD and get off the UDP stream and onto TCP and see if that helps. We have not had the mass disconnection issues or this weird non-response issue since doing this.
Some say your users will see a delay in responsiveness due to the change from UDP to TCP, but we actually saw an improvement.
Aug 01 2023 09:22 AM
Aug 01 2023 07:36 PM - edited Aug 01 2023 07:39 PM
Exact same issue started for us last week with one app. Today, 3 more users reported the same issue with another app. The app just gets stuck and frozen on top left of the screen - unable to interact with the app unless minimized and then maximized.
Tried disabling UDP, tried older version of AVD client, reimaged the app host - nothing helped.
Aug 29 2023 12:31 AM - edited Aug 29 2023 12:32 AM
I installed version 1.2.2459.0 and this version works.
I also installed the Remote Desktop App (Not the AVD Desktop) and that version is also working. The problem is that you mis some functions in the RDApp. The Remote App is not visible in the Start Menu and it will be opend in a RDP window. Also adding a Workspace is different from the AVD App.
Hope that Microsoft does something with this in the next update.