May 24 2022 09:25 AM
May 24 2022 09:25 AM
Good Day - I was wondering if anyone has experienced issues with Remote app programs not displaying in the taskbar after users have launched them. This is causing issues for Laptop users with single screens as they have no way to bring the remote app back up if they minimized the window to use another program. Using ALT+TAB also does not show the remote app window either. Currently they have to go back to the Windows Desktop Client and click on the app icon again to bring up a new window and connect back to their existing session. Has anyone experienced this before or has any troubleshooting steps I can try?
Our Host Pools are running Agent Version 1.0.4452.2100, FSLogix version 2.9.7979.62170
Using Azure Storage for profiles. Remote Apps are Line of Business software and O365 (Excel, Outlook, Word ect) We started seeing this after the Client updated to 1.2.3130. Rolling back has fixed it for most of our users.
May 24 2022 11:16 AM
May 24 2022 11:48 PM
May 25 2022 01:01 AM
May 25 2022 01:22 AM - edited May 25 2022 02:35 AM
We have the same problem. We see it for 1 second and then it disappears. Only min/max window shows the tray icon again...
Which RemoteDesktop Client Version do you use to get it working? I jump back to 1.2.3128 and still get the same problem.
May 26 2022 07:17 AM
@David321 Some of our users are still having the problem after downgrading, probably about 5-10 from what it feels like from the helpdesk tickets. The majority seem to have the issue resolved by Clearing the user data from the client (Settings->About->Reset), uninstalling, restart PC, Installing a lower version (We have been using 1.2.33004) and re-subscribing.
I have been stumped on the users that are still having the issue after performing that procedure. I can't really find anything relevant in the logs to show an error of some sort. I guess we are stuck waiting for MS to release an update for the bug.
May 27 2022 03:10 AM - edited May 27 2022 03:11 AM
I opened a MS Call but so far we're not getting anywhere. Checked some basics like remote app settings and Sessionhost Logs.
The app worked flawlessly until last week or the week before last. So I suspect that something has changed in the RemoteDesktop Client or in the RDAgent on the session host.
I hope some developers from the remote desktop client team will read this technet post :)
May 30 2022 05:36 AM
@David321opened an MS call as well, the more the merrier
May 31 2022 02:14 AM
We have gone back all the way to client 1.2.1954.0 and the issue persists so a rollback doesn't look like a viable option.
Hopefully MS resolve this soon as it is such a bad user experience.
Jun 01 2022 05:52 AM
Jun 01 2022 06:01 AM
@LGADMIN545 Nothing from this side.. The Azure support says that the vendor is whom should raise the ticket directly..
Jun 01 2022 06:03 AM
@LGADMIN545 only that the productgroup is aware of the problem and there working on a fix. 1.2.3004 and lower are working fine.
Jun 01 2022 10:25 AM
Jun 02 2022 12:08 AM
Jun 02 2022 12:18 AM - edited Jun 02 2022 12:19 AM
I can confirm, that WebClient and MS Store Client are working fine! MS Store Client is only showing the red MSRDC Icon on taskbar but better then nothing :D
So, that's for sure, this issue is from newer Remote Desktop Client versions!
Ticket Status: We have sent the entire Remote Desktop Client logs via a special MS script (MS sent it to me) and are awaiting feedback.
Jun 02 2022 12:45 AM
@LGADMIN545 We are seeing and increase in this issue this week. Only solution that works for us is rolling back to the Windows Remote Desktop Client v1.2.3004. Webclient and store app works fine, but as we depend on the Windows client it does not help us. We have a open ticket at high priority with Microsoft and apparently they are working on a fix.
Jun 02 2022 01:04 AM