AVD Personal Session Host Error code: 0x83886081 - connection issues

[Kamran Ahmed]

Hi All,

We have a Personal Host Pool with several session hosts, this morning a user reported he can't access the Session Host (VDI). He is accessing this from Remote Desktop App and also tried the Web Client with no success. I have shutdown and rebooted the VM with no success.

Something went wrong when we tried to connect. If this keeps happening, ask your admn or tech for help.

Error Code: 0x83886081

Any advise will be appreciated?

[#2]

Is the machine registered with available status?

[#3]

Yes the device is registered and and intune managed

[#4]

Can you connect via MSTSC? This is important to understand if it is something about the Azure VM

[#5]

Yes I can MSTSC onto the c/m using the local admin credentials, I can see the the RDAgent is running and nothing obvious in the event logs

[#6]

ADDS Joined or AAD Joined? What extensions are installed?

[#7]

You talk about Local Admin and what about the Domain User? Can also connect via MSTSC?

[#8]

ADDS joined,
Not tried as the domain user, since theee are personal session hosts the allocated user can only login to these. I will try that