AVD Password reset question

New Contributor

We have an application that we host for customers and we are running into password expiration problems. Our customers don't get notifications that their passwords expire and when it expires they try to login on the remote app and cant. It creates support calls and we have to tell them how to reset via the portal and then they are fine. Is there a graceful way to notify the customer of the expiration so they dont get caught in this situation? Thank you so much in advance!!

 

Mike 

1 Reply
The message our customers get is - This user account's password has expired. The password must change in order to login. Please update the password or contact your system administrator or technical support. Often the customer doesnt know where to go to update their password as they are just launching an application that is hosted by us. I would like to see if there is a way to remind them that their password is going to expire before it happens or if there is something better, I'm all ears. I just want to avoid the customer from being locked out of their session. Thanks!

Mike