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Use all monitor not working with Optimize for Retina displays on Mac

Use all monitor not working with Optimize for Retina displays on Mac
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 Feb 28 2022
6 Comments (6 New)
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Hello,

Up until about 10 days ago, I was able to use multiple monitors with the Optimize for Retina displays option. Today, when I tried to login remotely, my second monitor did not respond and the main screen was unreadable due to an extremely high resolution setting. I tried numerous settings to get it to work correctly and found that if I turned off Optimize for Retina displays, both displays work, although much more blurry than when the Optimize for Retina displays in enabled.

I can enable Optimize for Retina displays when using only one monitor.

I am using Microsoft Remote Desktop 10.7.6 and macOS 12.2.1.

Will you please look into this problem for me?

Thanks!

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dndncnsn
Copper Contributor
‎Mar 01 2022 10:44 AM
‎Mar 01 2022 10:44 AM

An additional new problem with the current version of Remote Desktop:

Starting in full screen mode on multiple monitors, when I exit full screen and then return to full screen, the additional monitors go black.

John_Spencer
Microsoft
‎Mar 01 2022 03:38 PM
‎Mar 01 2022 03:38 PM

Hi @dndncnsn ,

Thank you for the feedback. Can you provide a screenshot of the monitor arrangement/layout? 

 

dndncnsn
Copper Contributor
‎Mar 02 2022 01:25 PM
‎Mar 02 2022 01:25 PM

Screen Shot 2022-03-02 at 1.25.17 PM.png

 

 Thanks the reply @John_Spencer. Let me know if you have any other questions.

dndncnsn
Copper Contributor
‎Mar 15 2022 11:36 AM
‎Mar 15 2022 11:36 AM

Hello! An additional problem I am experiencing:

When starting a remote desktop session with multiple monitors, the second monitor sometimes fails to populate the desktop, resulting in a black screen.

It sometimes takes multiple attempts to get the second monitor to engage.

Thanks!

tmariscal
Microsoft
‎Jul 25 2024 02:31 PM
‎Jul 25 2024 02:31 PM

We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

 

We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

tmariscal
Microsoft
‎Jul 25 2024 02:31 PM
‎Jul 25 2024 02:31 PM
Status changed to: Closed
 
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