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Reoccurring 0x4 Connection Issues on Macbook Pro

Reoccurring 0x4 Connection Issues on Macbook Pro
1

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 Jan 24 2022
1 Comments (1 New)
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I am using the following:

MacBook Pro - 15in 2017 2.8Ghz i7

Mac OSX - 11.6.2

Microsoft Remote Desktop - 10.7.4 (1968)

 

I am having continual connection issues when attempting to remote to my Windows 10 Virtual Machine. Sometimes a reboot of my mac works and sometimes it doesn't. I have tried turning off hardware acceleration as indication in help forms to no avail. Is this a known bug and is it being worked on? Thank you!

 

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js351
Microsoft
‎Jan 24 2022 10:18 PM
‎Jan 24 2022 10:18 PM
Status changed to: Tell us more

Hi @zmelragonNJUS 

Thank you for the feedback. Sorry for the inconvenience. Can you please provide more detail on how this error occurred? The most informative method would be providing a video to the email alias rdios@microsoft.com, footage from a phone camera or screen capture works perfectly fine, that demonstrates your experience in the app and reproduces the error (if the video file is too large to email please upload it to this Dropbox and specify this in your email). An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced.

 

Furthermore, please provide as much additional detail as possible in the email to help our engineers reproduce the error including:

  • If relevant, the number of users within your organization experiencing this issue.
  • If relevant, the error code produced by this issue and any related crash logs.
  • If relevant, how your Remote Desktop client is configured (for example: Is Drive redirection enabled, are you using external keyboard)

 

This will help us provide support as quickly as possible. Thanks!

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