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Remote Desktop App (Mac) still having issues with external monitors on 14" MBP

Remote Desktop App (Mac) still having issues with external monitors on 14" MBP
3

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 Jan 26 2022
8 Comments (8 New)
Tell us more

Hi all,

 

Just downloaded the latest version from the App Store that is supposed to address the connection issue with the 14" M1 Pro MBP, but unfortunalty I'm still experiencing the same issues.

 

Best,

Menno

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edgariscoding
Brass Contributor
‎Jan 27 2022 08:11 AM
‎Jan 27 2022 08:11 AM

I'm experiencing the same issue with 10.7.5

 

        Still experiencing issues on RDP 10.7.5 on macOS with multiple monitors               

js351
Microsoft
‎Jan 28 2022 07:29 PM
‎Jan 28 2022 07:29 PM
Status changed to: Tell us more

@MenBren92 Can you please provide a screenshot of your screen arrangements (found by navigating setting -> screen preferences -> displays) and describe what the exact issue is that you are experiencing (visuals of the bug help for repro). Thanks!

MenBren92
Copper Contributor
‎Jan 31 2022 12:37 AM
‎Jan 31 2022 12:37 AM

Hi,

 

Please have a look at the screenshot.
Screenshot 2022-01-31 at 09.34.17.png

 

Once every while, I get the notification that the connection was lost and that RD is reconnecting. Then, after a second or two, it looks like it's signing in again, and my connection to the VM is back. I'm sure it's not my internet connection, because I have been on Teams calls sharing screen while this happened, and the connection in Teams didn't drop.

 

Hope this info helps!

js351
Microsoft
‎Feb 02 2022 03:19 PM
‎Feb 02 2022 03:19 PM

@MenBren92 Does this issue has to do with displaying RDClient across multiple monitors, or does it involve connection to the remote VM? External monitors, and the bug patch in 10.7.5 would only affect the former not the latter.

Thanks

MenBren92
Copper Contributor
‎Feb 04 2022 12:38 AM
‎Feb 04 2022 12:38 AM

"or does it involve connection to the remote VM?" --> This :)

Rob_L_W
Brass Contributor
‎Feb 22 2022 10:59 PM
‎Feb 22 2022 10:59 PM

@MenBren92 what problem are you experiencing?

I'm on 14" MPB M1 too and I don't have any connection issue (other than when my VPN decides to lose connection but that's not related to RDC).

 

I often run the RDC session on my external monitor with no issues including switching virtual desktops.

I'm now wondering if there is an issue that I've not noticed, but it is taking place. 

js351
Microsoft
‎Mar 07 2022 09:37 PM
‎Mar 07 2022 09:37 PM

@MenBren92 Developers have issues trying to reproduce connection errors since many factors are involved - Once every while, I get the notification that the connection was lost and that RD is reconnecting. - is there a number of steps we could take to reproduce this error on our end? Thanks

MenBren92
Copper Contributor
‎Mar 08 2022 01:02 AM
‎Mar 08 2022 01:02 AM

@js351,  can the issue be related to Apple's Private Relay feature? 

Also, I've been working a lot on a 4G internet router connection since moving houses. Potentially, the RD client is more sensitive to higher latency connections?

Besides that, there aren't steps that I can take to consistently force the connection errors :(

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