Microsoft Remote Desktop App

[John_Spencer]

@lsorense 

Can you please provide more detail on how this error occurred. The most informative method would be providing a video to the email alias rdios@microsoft.com (footage from a phone camera works perfectly fine) that demonstrates your experience and providing any configuration details of your RDC. An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced. This will help us provide support as quickly as possible. Thanks!

[lsorense]

The video file is 63 MB in size and too large to send via email. Is there another alternative way to send the video file? 

[John_Spencer]

@lsorense 

please upload the file to the dropbox: https://1drv.ms/u/s!AtMwIMpXfBvuhY90Xw-TouxLU1S2RQ?e=kd7iwT.

Thanks

[lsorense]

I have uploaded the video in the path above. 

[MartinRimfalt]

We have the same issue and its not working on mac for the moment att all.
RDS GW Solution based on 2016 too.

[Keson_ech]

I am also confirming the latest version of RDP client broke support for our Gateway setup with OTP. Several years it was working great and since last week I am disconnected every 600 seconds. 

Downloading 10.7.1 client and testing the beta Version 10.7.1 (1942) I confirm the functionality is OK. So it is the client latest Version 10.7.3 (1966), nearly for 100% what cause the problem.

I downloaded the app here: https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_g...

[Nancy_Squires]

Thank you to Keson_ech for providing the link to the beta version for 10.7.1 (1942). I downloaded the app and confirm functionality is OK. I agree that 10.7.2 is the problem. I lost the ability to connect once the app updated to 10.7.2 and received the following message:

Unable to connect

We couldn't connect to the Remote Desktop Gateway because of an internal error. If this keeps happening, contact your network administrator for assistance.

Error code: 0x300006c

[lsorense]

I have been commenting on another thread related to this issue: https://techcommunity.microsoft.com/t5/azure-virtual-desktop-feedback/you-ve-broken-the-ability-to-c...

I did install the current 10.7.4 release and I still have the same issue and error message. I can confirm I can connect to the Remote Desktops and the same gateway using the Windows Remote Desktop client. The issue is only occurring with remote desktop connections using a Load Balancing gateway.  I can connect to other remote desktops with non load balancing gateway without issue. I am connecting to client's remote environments so I cannot setup a test user and login but I can work with a MS Engineer and have them shadow me while connect. 

[lsorense]

I am not certain why this was marked as closed. I am still unable to connect to the RDC using the Load Balancing gateway for this particular customer. As stated above, I can connect to the same RDC server(s) with the load balancing gateway in a windows environment (on 3 different machines) without issue. It is only in the Mac OS Monterey 12.1 version (RDC version 10.7.4 and 10.7.5) that I still cannot connect to the same server(s). 

In the other thread, I was asked to use another thread to troubleshoot it further. Instead though, the incident is marked as closed. 

[evasse]

You can reach out to the email address named in the responses above or open a support request. This forum is meant for our community to share with us features missing in our apps :)!.