Microsoft Remote Desktop App

Microsoft Remote Desktop App
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 Dec 19 2021
11 Comments (11 New)
Closed

Version 10.7.2 and 10.7.3 broken my RDC that require a gateway setup. The gateway worked perfectly fine until the the 10.7.2 update was done and the 10.7.3 update didn't resolve the issue. It needs to be possible to roll back an update on the Mac OS when these types of issues occur. A

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Microsoft

@lsorense 

Can you please provide more detail on how this error occurred. The most informative method would be providing a video to the email alias rdios@microsoft.com (footage from a phone camera works perfectly fine) that demonstrates your experience and providing any configuration details of your RDC. An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced. This will help us provide support as quickly as possible. Thanks!

Senior Member

The video file is 63 MB in size and too large to send via email. Is there another alternative way to send the video file? 

 

 

 

 

Microsoft

@lsorense 

please upload the file to the dropbox: https://1drv.ms/u/s!AtMwIMpXfBvuhY90Xw-TouxLU1S2RQ?e=kd7iwT.

Thanks

Senior Member

I have uploaded the video in the path above. 

Occasional Visitor

We have the same issue and its not working on mac for the moment att all.
RDS GW Solution based on 2016 too.

Occasional Visitor

I am also confirming the latest version of RDP client broke support for our Gateway setup with OTP. Several years it was working great and since last week I am disconnected every 600 seconds. 

Downloading 10.7.1 client and testing the beta Version 10.7.1 (1942) I confirm the functionality is OK. So it is the client latest Version 10.7.3 (1966), nearly for 100% what cause the problem.

 

I downloaded the app here: https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_g...

Frequent Visitor

Thank you to Keson_ech for providing the link to the beta version for 10.7.1 (1942). I downloaded the app and confirm functionality is OK. I agree that 10.7.2 is the problem. I lost the ability to connect once the app updated to 10.7.2 and received the following message:

Unable to connect

We couldn't connect to the Remote Desktop Gateway because of an internal error. If this keeps happening, contact your network administrator for assistance.

Error code: 0x300006c

Senior Member

I have been commenting on another thread related to this issue: https://techcommunity.microsoft.com/t5/azure-virtual-desktop-feedback/you-ve-broken-the-ability-to-c...

 

I did install the current 10.7.4 release and I still have the same issue and error message. I can confirm I can connect to the Remote Desktops and the same gateway using the Windows Remote Desktop client. The issue is only occurring with remote desktop connections using a Load Balancing gateway.  I can connect to other remote desktops with non load balancing gateway without issue. I am connecting to client's remote environments so I cannot setup a test user and login but I can work with a MS Engineer and have them shadow me while connect. 

Microsoft
Status changed to: Closed
 
Senior Member

I am not certain why this was marked as closed. I am still unable to connect to the RDC using the Load Balancing gateway for this particular customer. As stated above, I can connect to the same RDC server(s) with the load balancing gateway in a windows environment (on 3 different machines) without issue. It is only in the Mac OS Monterey 12.1 version (RDC version 10.7.4 and 10.7.5) that I still cannot connect to the same server(s). 

 

2022-02-07_12-31-53.jpg

 

In the other thread, I was asked to use another thread to troubleshoot it further. Instead though, the incident is marked as closed. 

Microsoft

You can reach out to the email address named in the responses above or open a support request. This forum is meant for our community to share with us features missing in our apps :)!.