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Issues regarding displaying using all monitors

Issues regarding displaying using all monitors
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 Jan 18 2022
3 Comments (3 New)
Closed

Hi there,

 

With the recent microsoft remote desktop update 10.7.4 (mac pro 16 inch, Montery), I'm having problem displaying remote desktop using all monitors. I tried checking and unchecking the option, but it always uses one display screen and not all. I didn't have this issue before this update, and I'm trying to figure out a workaround before you can fix this issue. Reduces productivity a ton if I only have one screen to work. Please help. Thanks!

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js351
Microsoft
‎Jan 18 2022 02:06 PM
‎Jan 18 2022 02:06 PM
Status changed to: Active

Hi @miniflower ,

Sorry for the inconvenience, make sure to check out other threads on Tech Community before posting a new thread as they already exist for this topic. A workaround for now could be using the 10.7.3 stable beta version (or any prior version that worked well) as we prepare a patch, this can be found at aka.ms/rdmacbeta. Thanks!

js351
Microsoft
‎Jan 24 2022 09:01 AM
‎Jan 24 2022 09:01 AM
Status changed to: Tell us more

Hi @miniflower ,

A new beta release came out on Friday: 

In this release we've addressed display configuration failures that occurred when using the 2021 MacBook Pro 14" and 16" models with multiple monitors. Specifically, we handled scenarios where external monitors were positioned above the MacBook display. In addition, we addressed a crash on early versions of macOS 12, and fixed customer-reported smart card and folder redirection issues.

Thanks to everyone who reported bugs and worked with us to diagnose and fix issues. If you encounter any errors, you can contact us via Help > Submit Feedback.

 

Please download the beta at aka.ms/rdmacbeta and let us know if this issue is continuing!

js351
Microsoft
‎Jan 26 2022 10:31 AM
‎Jan 26 2022 10:31 AM
Status changed to: Closed

10.7.5 in App Store has fixed this problem

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