Dear Remote Desktop Support Team, I am writing to bring to your attention a recurring problem I have been experiencing with the Remote Desktop application on macOS. Firstly, let me provide you with some details about my system configuration. I am using an i9 iMac running macOS version 13.4 (22F66). The Remote Desktop version I have installed is the latest available at the time of writing. The issue I am encountering relates to frequent program freezes, but with a peculiar behavior. Whenever I momentarily leave the Remote Desktop window, it consistently hangs or becomes unresponsive. However, when I stay in full-screen mode and avoid minimizing or switching to other applications, the program works flawlessly. I have attempted various troubleshooting steps to resolve the issue, including: Updating macOS and Remote Desktop to their latest versions. Restarting my iMac and ensuring no other resource-intensive processes are running. Resetting the Remote Desktop preferences to default settings. Clearing the Remote Desktop cache. Unfortunately, none of these actions have alleviated the problem. The freezing only occurs when I momentarily leave the Remote Desktop window, and it happens consistently, making it challenging to work efficiently. Given the nature of this issue, I would greatly appreciate any assistance or guidance you could provide to help resolve it. As Remote Desktop is a crucial tool for my work, having it perform optimally would be highly beneficial. If you require any further information or if there are specific troubleshooting steps I should undertake, please let me know. I would be more than willing to cooperate in any way necessary to resolve this matter. Thank you in advance for your attention and support. I eagerly await your response and a potential solution to this inconvenience. Yours sincerely, kunemann
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