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BUG: Every 10-15mn session crash when using teams in rdp session (error in Network thread)

BUG: Every 10-15mn session crash when using teams in rdp session (error in Network thread)
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 Dec 07 2021
5 Comments (5 New)
Closed

Hi, 

 

Both with Macos Remote Desktop  (10.7.1) and beta client (10.7.2 - build 1962) my session crashes every 10 mn or so as soon as I use Teams within my remote session. 

 

It creates a crash reports in macos console every time under Microsoft Remote Desktop Beta.

 

I am running macos monterey 12.0.1 (21A559) on macbook pro and the rdp session extends on my laptop and secondary display.

 

The report contains:

Crashed Thread: 28 network_thread 0x0x7fad3ea91cc0

Exception Type: EXC_GUARD
Exception Codes: GUARD_TYPE_USER
Exception Codes: 0x6000000000000012, 0x0000000000000002

Termination Reason: Namespace LIBSYSTEM, Code 2 Application Triggered Fault

Thread 28 Crashed:: network_thread 0x0x7fad3ea91cc0
0 libsystem_kernel.dylib 0x7ff818dd8d86 os_fault_with_payload + 10
1 libsystem_kernel.dylib 0x7ff818dd9905 __darwin_check_fd_set_overflow.cold.2 + 31
2 libsystem_kernel.dylib 0x7ff818dc2984 __darwin_check_fd_set_overflow + 68
3 WebRTC 0x10595f149 rtc::PhysicalSocketServer::WaitSelect(int, bool) + 505
4 WebRTC 0x105966d0e rtc::Thread::Get(rtc::Message*, int, bool) + 846
5 WebRTC 0x105965cae rtc::Thread::ProcessMessages(int) + 286
6 WebRTC 0x105967849 rtc::Thread::PreRun(void*) + 73
7 libsystem_pthread.dylib 0x7ff818df1514 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff818ded02f thread_start + 15

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Comments
js351
Microsoft
‎Dec 07 2021 10:17 PM
‎Dec 07 2021 10:17 PM
Status changed to: Tell us more

Hello,

Sorry you are experiencing this issue, can you please confirm 1) whether or not you were using Teams redirection 2) whether any other redirections (camera etc.) were in use during the session.

Thanks

btexier
Copper Contributor
‎Dec 08 2021 06:51 PM
‎Dec 08 2021 06:51 PM

Hello,

 

Not sure what Teams redirection is, but I have "Enable Teams optimization " activated in the preference settings of my Remote Desktop client.

On my remote session, I am running Microsoft Teams Version 1.4.00.31569 (64-bit). AVD Media Optimized

Also my camera, my air pod max headphone and microphone  were in use with teams each and every time the session crashes. The session crashes only  when I have a video meeting going on.

When I am not using team video meeting but other teams features like file access, calendar, messaging, etc. the session  appears more stable.

 

Hope this helps

 

Ben

 

btexier
Copper Contributor
‎Dec 16 2021 07:36 AM
‎Dec 16 2021 07:36 AM

I have updated the desktop client beta to 10.7.2 - 1965 and I do not experience the issue anymore. The connexion was reliable during my team video meeting !!

I'll continue testing but it has been stable over a 40mn video meeting compared to the previous version that was crashing every 10mn or so.

btexier
Copper Contributor
‎Dec 16 2021 07:38 AM
‎Dec 16 2021 07:38 AM

Please note that on the remote desktop VM MS Teams has been updated as well to 1.4.00.32771 (64-bit)

js351
Microsoft
‎Dec 16 2021 11:44 AM
‎Dec 16 2021 11:44 AM
Status changed to: Closed

Great to hear @btexier , closing now

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