Users can't view device on my account portal

%3CLINGO-SUB%20id%3D%22lingo-sub-1837611%22%20slang%3D%22en-US%22%3EUsers%20can't%20view%20device%20on%20my%20account%20portal%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1837611%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20everybody%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20like%20my%20users%20to%20be%20able%20to%20retrieve%20their%20Bitlocker%20keys%20without%20making%20a%20request.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAll%20Bitlocker%20keys%20are%20all%20stored%20and%20visible%20in%20Azure.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHowever%2C%20when%20they%20log%20in%20to%20myaccount.microsoft.com%2C%20users%20cannot%20see%20their%20connected%20device.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20I%20need%20to%20activate%20an%20additional%20setting%20or%20give%20extra%20rights%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank's%20in%20advance.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1844878%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20can't%20view%20device%20on%20my%20account%20portal%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1844878%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F845359%22%20target%3D%22_blank%22%3E%40Fred06%3C%2FA%3E%26nbsp%3Bcheck%20out%20this%20article.%20Let%20me%20know%20if%20this%20helps%20what%20you%20are%20trying%20to%20accomplish.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2F365adviser.com%2Fazure%2Fhow-to-find-the-bitlocker-recovery-key-in-azure-ad%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2F365adviser.com%2Fazure%2Fhow-to-find-the-bitlocker-recovery-key-in-azure-ad%2F%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1858140%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20can't%20view%20device%20on%20my%20account%20portal%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1858140%22%20slang%3D%22en-US%22%3EDoes%20anyone%20have%20an%20idea%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1875370%22%20slang%3D%22en-US%22%3ERe%3A%20Users%20can't%20view%20device%20on%20my%20account%20portal%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1875370%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20it%20helps%2C%20here's%20what%20I%20see%20in%20the%20user%20portal.%20(See%20screenshot)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20very%20much%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi everybody,

 

I would like my users to be able to retrieve their Bitlocker keys without making a request.

 

All Bitlocker keys are all stored and visible in Azure.

 

However, when they log in to myaccount.microsoft.com, users cannot see their connected device.

 

Do I need to activate an additional setting or give extra rights?

 

Thank's in advance.

4 Replies

@Fred06 check out this article. Let me know if this helps what you are trying to accomplish. 

 

https://365adviser.com/azure/how-to-find-the-bitlocker-recovery-key-in-azure-ad/ 

@caseykraus 

 

Thank you for your response,

 

So I just tested the different ways to access Bitlocker data.

 

In the Azure portal, when I go under User/Device, no computer appears. Same for the new Endpoint.microsoft.com portal.

 

However, when I go directly to Device, I can correctly display the Bitlocker key.

 

I am probably thinking of a registration problem but I am not sure how to solve the case.

 

Here are some screenshots.

 

Thank's in advance.

Does anyone have an idea?

Hi !

 

If it helps, here's what I see in the user portal. (See screenshot)

 

Thank you very much