Build rich communication experiences at scale with Azure Communication Services


The global situation today has truly transformed how we communicate with each other. While we woke up one day and the world was different, business hasn’t stopped. Customers are still needing to connect with businesses. Whether it’s providing real-time virtual assistance or enabling curb side pickup we’ve had to rethink how we engage without physical interactions.


In this remote-first world, businesses are looking to quickly adapt to customers’ needs and connect with them through engaging communication experiences. Building new communication solutions or integrating them into existing applications can be complex and time-consuming. Often requiring considerable investment and specialized expertise. That’s why we’re excited to announce, Azure Communication Services, the first fully managed communication platform offering from a major cloud provider.


Azure Communication Services is built natively on top a global, reliable cloud—Azure. Businesses can confidently build and deploy on the same low latency global communication network used by Microsoft Teams to support over 5 billion meeting minutes in a single day. It also enables developers to easily tap into other Azure services, such as Azure Cognitive Services for translation, sentiment analysis and more. Additionally, companies benefit from all communications being encrypted to meet privacy and compliance needs, such as HIPAA and GDPR.


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