2020 has been an interesting year. Many of us started the year, excited about the opportunities that come with a new year. None of us predicted a global pandemic fundamentally changing how we live and work together or separately, as the case may be. And with this new normal reducing capacity in so many ways, managing and reducing cost has become even more critical than ever.
Let's look at some of what you saw in the last year and what's coming in the next one.