Originally posted by Alex Simons, Corporate Vice President, Microsoft Identity Program Management
The past year has shown us all just how criticalfrontline workers are to our communities and our economy. They’re the people behind the counter, in the call centers, in hospital ICUs, on the supermarket floor—doing the critical work that makes the difference in feeding our families, caring for the sick, and driving the long-tail economy. Frontline workers account for over 80 percent of the global workforce—two billion people worldwide. Yet because of high scale, rapid turnover, and fragmented processes, frontline workers often lack the tools to make their demanding jobs a little easier.
We believe identity is at the center of digital transformation and the key to democratizing technology for the entire frontline workforce including managers, frontline workers, operations, and IT. This week at theNational Retail Federation (NRF) tradeshow, we announcedseveral new features for frontline workers. Building on this announcement, I’m excited to dive intothree generally available Azure Active Directory features that empower frontline workers: