Can’t list pool due to encryption key after subscription suspension

Published 04-06-2021 12:13 AM 840 Views
Microsoft

Can’t list pool due to encryption key after subscription suspension


For some reason, Subscription Account got suspended because of which unable to list the pools in the pool blade and you will see the following error message:

 

ReasonCode: AccountKeysNotFound.

 

Error Message: AccountEncryptionKeyUnavailable message: Account data could not be decrypted as the account encryption key is currently unavailable.

 

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Cause
 

This is a known bug in Batch, typically associated with subscriptions being suspended due to credits running out, fraud, and other things for any period of time.

 

Solution

 

Since this is a known issue in Batch, the Product Team is already working on this.
 

We are aware of this issue and will deploy a fix in the future, but unfortunately. At this moment the customer's only recourse is to delete and recreate the batch account.

in order to mitigate the issue. We apologize for any inconvenience this has caused.

 

 

Next Step

If your Azure issue is not addressed in this article, please submit a support request, on the Azure support page, select Get support.

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Version history
Last update:
‎Mar 31 2021 01:10 AM
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