The ServiceNow ITOM connector provides an upgraded new integration between Azure Monitor and ServiceNow® Event Management to help bring Azure telemetry events seamlessly into ServiceNow ITOM Health with its AIOps capabilities such as event correlation, root cause analysis and service impact analysis, to help you maximize performance and availability of your applications and proactively identify problems.
One of the main improvements of the new integration, also referred to as "Secure Export", is a more secure authentication due to its use of Azure Active Directory (AAD).
Customers who choose this integration will have a single view of events in ServiceNow® Event Management to achieve unified management in hybrid cloud environments (e.g. on-prem and Azure cloud). Customers will be able to have one common process to handle events and review operational and delivery processes, thus achieving faster issue resolution. Ultimately, customers will be able to benefit from a unified KPI management system and be able to define common global goals in the organization using ServiceNow® Event Management.
Enterprises typically start their event management journey by consolidating events from multiple monitoring tools. Collectively, these tools can generate hundreds of thousands—or even millions—of events every day. Event management systems need to collect and process these huge event volumes in real time without losing events or causing delays whether they occur on-premises or in the cloud. To ensure ServiceNow® Event Management and Microsoft Azure continue to serve our joint customers’ most demanding environments, we are announcing enhancements to our ServiceNow Event Management and Azure Monitor integration.
The new ServiceNow Event Management Connector integrates with Microsoft Azure Monitor and includes these key enhancements:
The new Event Management Connector and Azure Monitor integration is available in the ServiceNow Store in the Event Management Connectors app.
For further information:
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