Final Update: Thursday, 14 November 2019 18:32 UTC
We've confirmed that all systems are back to normal with no customer impact as of 11/14, 17:40 UTC. Our logs show the incident started on 11/14, 09:00 UTC and that during 8 hours and 40 minutes that it took to resolve the issue subset of customers might have experienced issues while creating Metric Alerts during impact window.
Root Cause: The failure was due to issues with one of the dependent services.
Incident Timeline: 8 Hours & 40 minutes - 11/14, 09:00 UTC through 11/14, 17:40 UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Thursday, 14 November 2019 14:39 UTC
We are aware of issues within Metric Alerts and are actively investigating. Some customers may experience failure in creating Metric Alerts during the impact.
Work Around: None
Next Update: Before 11/14 19:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Madhuri