We've confirmed that all systems are back to normal with no customer impact as of 6/21, 3:40 AM UTC. Our logs show the incident started on 6/21, 1:32 AM UTC and that during the ~2 hours that it took to resolve the issue, all customers in Fairfax ( USGOV) region experienced Data access issues.
Root Cause: The failure was due to invalid configuration file preventing requests to reach their proper backend service.
Incident Timeline: 2 Hours & 10 minutes - M/D, 6/21,1:32 AM UTC through 6/21,3:40 AM UTC
We understand that customers rely on Application Insights and Log analytics as a critical service and apologize for any impact this incident caused.
Initial Update: Friday, 21 June 2019 02:44 UTC
We are aware of issues within Application Insights and Log Analytics and we are actively investigating. All customers in Fairfax ( USGOV region) may experience Data Access issues.
Work Around: None
Next Update: Before 06/21 05:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Anupama