Experiencing UX issue for Log Analytics - 01/10 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Jan 11, 2019

Final Update: Friday, 11 January 2019 07:13 UTC

We've confirmed that all systems are back to normal with no customer impact as of 1/11 7:13 UTC. Our logs show the incident started on 1/8, 18:40 UTC and that during the time it took to resolve the issue any Log Analytics customer who attempted to create a dashboard in view designer may have experienced issues with certain controls rendering properly.

• Root Cause: The failure was due to a faulty control rendering configuration
• Incident Timeline: 60 Hours & 33 minutes - 1/8, 18:40 UTC through 1/11, 7:13 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Jeff Miller

Update: Thursday, 10 January 2019 22:29 UTC

Root cause has been isolated to a misconfiguration which was impacting view designer. To address this issue we are reconfiguring the service. We should have the view designer back to full function as soon as we complete the reconfiguration.

• Work Around: None at this time
• Next Update: Before 01/11 01:30 UTC

-Jeff Miller

Update: Thursday, 10 January 2019 19:47 UTC

We continue to investigate issues within Log Analytics. Root cause is not fully understood at this time. Some customers continue to experience issues with the view designer list of queries in Ibiza and classic dashboard appearing blank. We currently have no estimate for resolution.

• Work Around: None at this time
• Next Update: Before 01/11 02:00 UTC

-Jeff Miller

Initial Update: Thursday, 10 January 2019 17:42 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers may experience issues with the view designer list of queries in dashboard appearing blank in the classic portal.

• Work Around:
• Next Update: Before 01/10 20:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Jeff Miller