We've confirmed that all systems are back to normal with no customer impact as of 08/01, 18:55 UTC. Our logs show the incident started on 08/01, 17:10 UTC and that during the 1 hour and 45 minutes that it took to resolve the issue some of the customers in Australia South East region might have experienced issues with missed or delayed log search alerts.
Root Cause: The failure was due to an issue in one of our dependent services.
Incident Timeline: 1 Hour & 45 minutes - 08/01, 17:10 UTC through 08/01, 18:55 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Saturday, 01 August 2020 18:52 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers in Australia South East region may experience issues with missed or delayed log search alerts.
Work Around: None
Next Update: Before 08/01 23:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.