We've confirmed that all systems are back to normal with no customer impact as of 7/29, 11:10 UTC. Our logs show the incident started on 7/29, 09:05 UTC and that during the 2 hours and 5 minutes that it took to resolve the issue some customers in West Central US region may have experienced issues with missed or delayed log search alerts.
Root Cause: The failure was due to an issue in one of our dependent services.
Incident Timeline: 2 Hours & 5 minutes - 7/29, 09:05 UTC through 7/29, 11:10 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Wednesday, 29 July 2020 11:26 UTC
We are aware of issues within Log Search Alerts and are actively investigating. Some customers in West Central US may experience issues with missed or delayed log search alerts.
Work Around: None.
Next Update: Before 07/29 13:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Madhuri