Experiencing Microsoft.Insights Resource Provider Registration issue - 05/28 - Resolved

[Azure-Monitor-Team]

Final Update: Thursday, 28 May 2020 19:41 UTC

We've confirmed that all systems are back to normal with no customer impact as of 5/28, 19:26 UTC. Our logs show the incident started on 5/26, 17:41 UTC and that during the 2 days, 1 hour, 45 minutes that it took to resolve the issue 1.2% of customers experienced an inability to register with Microsoft.Insights resource provider which may have resulted in failures to create alerts or other anomalies.

• Root Cause: The failure was due to an updated backend service configuration problem.
• Incident Timeline: 2 Days, 1 Hour & 45 minutes - 5/26, 17:41 UTC through 5/28, 19:26 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Jeff

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Update: Thursday, 28 May 2020 17:12 UTC

Root cause has been isolated to a configuration issue with an ARM update which was impacting the ability of subscriptions to register with Microsoft.Insights. To address this issue we are currently implementing a hotfix. The issue began at 05/26 17:41 UTC.

• Work Around: None
• Next Update: Before 05/28 19:30 UTC
• Mitigation ETA: 5/28 20:00 UTC

-Jeff

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Initial Update: Thursday, 28 May 2020 17:05 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience the request getting stuck when attempting to register with the Microsoft.Insights resource provider.

• Work Around: None
• Next Update: Before 05/28 19:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Jeff

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