Final Update: Wednesday, 09 September 2020 00:17 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/08, 23:40 UTC. Our logs show the incident started on 09/08, 22:20 UTC and that during the 1 hour and 20 minutes that it took to resolve the issue small number of customers in the Switzerland North Region experienced intermittent metric data latency and data gaps, as well as incorrect metric alert activation.
-Jayadev
We've confirmed that all systems are back to normal with no customer impact as of 09/08, 23:40 UTC. Our logs show the incident started on 09/08, 22:20 UTC and that during the 1 hour and 20 minutes that it took to resolve the issue small number of customers in the Switzerland North Region experienced intermittent metric data latency and data gaps, as well as incorrect metric alert activation.
- Root Cause: The failure was due to issue with one of the backend services.
- Incident Timeline: 1 Hours & 20 minutes - 09/08, 22:20 UTC through 09/08, 23:40 UTC
-Jayadev
Published Sep 09, 2020
Version 1.0