Final Update:
Monday, 09 May 2022 16:58 UTC
We've confirmed that all systems are back to normal with no customer impact as
of 5/9, 16:28 UTC. Our logs show the incident started on 5/9, 15:47 UTC and
that during the 41 minutes that it took to resolve the issue customers using instrumentation-key
based ingestion may have experienced intermittent data gaps and incorrect alert
activation. In addition, customers using Live Metrics in Brazil South may have experienced intermittent data gaps
on Live Metrics charts.
- Root Cause: The failure was due to cross regional connectivity issues between our services in Brazil South.
- Incident Timeline: 41 minutes - 5/9, 15:47 UTC through 5/9, 16:28 UTC
We understand that customers rely on Application Insights
as a critical service and apologize for any impact this incident caused.
-Ian
Initial Update:
Monday, 09 May 2022 16:47 UTC
Customers with Application Insights components in Brazil
South starting at 15:47 UTC may have experienced intermittent data gaps and
incorrect alert activation.
- Work Around: none
- Next Update: Before 05/09 19:00 UTC
We are working hard to resolve this issue and apologize for
any inconvenience.
-Ian
