Final Update: Thursday, 13 February 2020 16:09 UTC
We've confirmed that all systems are back to normal with no customer impact as of 02/13, 15:15 UTC. Our logs show the incident started on 02/13, 13:15 UTC and that during 2 hours that it took to resolve the issue some of customers in WestUS2 and CentralUS regions might have experienced issues while creating Metric Alerts during impact window.
Root Cause: The failure was due to issues with one of the dependent services.
Incident Timeline: 2 hours - 02/13, 13:15 UTC through 02/13, 15:15 UTC
We understand that customers rely on Metric Alerts as a critical service and apologize for any impact this incident caused.
Initial Update: Thursday, 13 February 2020 14:52 UTC
We are aware of issues within Metric Alerts and are actively investigating. Some customers may experience failure in creating Metric Alerts during the impact.
Work Around: None
Next Update: Before 02/13 17:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Santhosh