Final Update: Sunday, 27 October 2019 22:11 UTC
We've confirmed that all systems are back to normal with no customer impact as of 10/27, 22:06 UTC. Our logs show the incident started on 10/27, 19:45 UTC and that during the 2 hours, 21 minutes that it took to resolve the issue some customers experienced latency in their log search alerts.
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Root Cause: The failure was due to problem with a back end component.
- Incident Timeline: 2 Hours & 21 minutes - 10/27, 19:45 UTC through 10/27, 22:06 UTC
We understand that customers rely on Log Search Alerts as a critical service and apologize for any impact this incident caused.
-Jack Cantwell