Final Update: Monday, 28 September 2020 04:35 UTC
We've confirmed that all systems are back to normal with no customer impact as of 09/28, 03:24 UTC. Our logs show the incident started on 09/28, 02:23 UTC and that during the 1 Hour & 01 minute that it took to resolve the issue some customers may have experienced intermittent data latency, data gaps and incorrect alert activation in South UK
We've confirmed that all systems are back to normal with no customer impact as of 09/28, 03:24 UTC. Our logs show the incident started on 09/28, 02:23 UTC and that during the 1 Hour & 01 minute that it took to resolve the issue some customers may have experienced intermittent data latency, data gaps and incorrect alert activation in South UK
- Root Cause: The failure was due to scaling issue in our one of backend dependent services
- Incident Timeline: 1 Hour & 01 minutes - 09/28, 02:23 UTC through 09/28, 03:24 UTC
-Vamshi
Published Sep 28, 2020
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