Final Update: Tuesday, 22 September 2020 18:41 UTC
We've confirmed that all systems are back to normal with no customer impact as of 9/22, 18:36 UTC. Our logs show the incident started on 9/22, 13:05 UTC and that during the 5 hours and 30 min that it took to resolve the issue some Application Insights customers experienced accessing live metrics data.
Root Cause: The failure was due to incorrect deployment to one of the backend services. .
Incident Timeline: 5 Hours & 30 minutes - 9/22, 13:05 UTC through 9/22, 18:36 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.
Initial Update: Tuesday, 22 September 2020 17:45 UTC
We are aware of issues within live metrics service for Application Insights customers and are actively investigating. Some customers may experience Data Access.
Work Around: none
Next Update: Before 09/22 21:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience. -Anupama