Experiencing Data Access issue in Azure Portal for Many Data Types - 10/09 - Resolved

[Azure-Monitor-Team]

Final Update: Thursday, 10 October 2019 04:41 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/10, 02:00 UTC. Our logs show the incident started on 10/09, 19:35 UTC and that during the 6 hours 25 minutes that it took to resolve the issue some of customers in East Us experienced data access issue in the Azure portal and degraded query performance.

• Root Cause: The failure was due to an issue in one of our backend service.
• Incident Timeline: 6 Hours & 25 minutes - 10/09, 19:35 UTC through 10/10, 02:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Monish

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Update: Thursday, 10 October 2019 02:05 UTC

We continue to investigate issues within Application Insights and Log analytics. The root cause has been isolated to one of the backend services being unhealthy. Some customers in East US continue to experience data access issues. Initial findings indicate that the problem began at 10/9 19:35 UTC. We currently have no estimate for resolution.

• Work Around: None
• Next Update: Before 10/10 05:30 UTC

-Anupama

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Update: Wednesday, 09 October 2019 23:21 UTC

We continue to investigate issues within Application Insights, Log Analytics and Log Search alerts. Some customers in East US continue to experience data access issues. We are working to establish the start time for the issue, initial findings indicate that the problem began at 10/9 19:35 UTC. We currently have no estimate for resolution.

• Work Around: none
• Next Update: Before 10/10 02:30 UTC

-Anupama

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Initial Update: Wednesday, 09 October 2019 21:08 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers with resources in East US may experience Data Access issues.

• Work Around: none
• Next Update: Before 10/09 23:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Anupama

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