Experiencing Data Access issue in Azure Portal for Many Data Types - 01/19 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Jan 19, 2019

Final Update: Saturday, 19 January 2019 07:30 UTC

We've confirmed that all systems are back to normal with no customer impact as of  01/19, 07:30 UTC. Our logs show the incident started on 01/19, 05:45 UTC and that during the 1 hour 45 minutes hours that it took to resolve the issue 5% of customers using API keys experienced query failures.

• Root Cause: The failure was due to the issue with one of backend system.
• Incident Timeline: 1 Hours & 45 minutes - 01/19, 05:45 UTC through 01/19, 07:30 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Monish

Update: Saturday, 19 January 2019 06:56 UTC

We continue to investigate issues within Application Insights. Some customers continue to experience data access issue in the portal.Initial findings indicate that the problem began at 01/19~05:45 UTC. We currently have no estimate for resolution.

• Work Around: None
• Next Update: Before 01/19 10:00 UTC

-Monish