Experiencing Data Access issue in Azure Portal for Many Data Types - 09/28 - Resolved

Former Employee

Sep 28, 2020

Final Update: Tuesday, 29 September 2020 03:04 UTC

We've confirmed that all systems are back to normal with no customer impact as of 09/29, 02:30 UTC. Our logs show the incident started on 09/28, 21:00 UTC .

Root Cause: AAD outage which was impacting data access.
Incident Timeline: 5 Hours & 30 minutes - 09/28 ,21:00 UTC through 09/29, 02:30 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Vincent

Update: Tuesday, 29 September 2020 01:56 UTC

Root cause has been isolated to AAD outage which was impacting data access. Live Metrics, Distributed Tracing and Log Search Alerting are now working as expected. Customers in all Public & US gov region may experience issues in Availability Test and Work Item Integration.

Next Update: Before 09/29 04:00 UTC

-Vincent

Initial Update: Monday, 28 September 2020 23:31 UTC

We are aware of issues within Application Insights and are related to AAD. Customers in all Public & US gov region may experience Data Access issues and issues with Availability Test, Live Metrics, Work Item Integration, Distributed Tracing and Log Search Alerting.