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Final Update: Tuesday, 21 July 2020 00:25 UTC

We've confirmed that all systems are back to normal as of 07/21, 00:15 UTC. Our logs show the incident started on 07/20, 19:00 UTC and that during the 5 hours and 15 minutes that it took to resolve the issue, some customers may not be able to access Live Metrics data in Azure portal.

  • Root Cause: The failure was due to issue in one of our dependent services.
  • Incident Timeline: 5 Hours & 15 minutes - 07/20, 19:00 UTC through  07/21, 00:15 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Vincent


Update: Monday, 20 July 2020 23:42 UTC

We are aware of issues within Application Insights Live Metrics and are actively investigating. Some customers may not be able to access Live Metrics data in Azure portal.

  • Next Update: Before 07/21 04:00 UTC
-vincent