%3CLINGO-SUB%20id%3D%22lingo-sub-1524698%22%20slang%3D%22en-US%22%3EExperiencing%20Data%20Access%20issue%20in%20Azure%20Portal%20for%20Many%20Data%20Types%20-%2007%2F15%20-%20Resolved%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1524698%22%20slang%3D%22en-US%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CU%3EFinal%20Update%3C%2FU%3E%3A%20Wednesday%2C%2015%20July%202020%2020%3A40%20UTC%3CBR%20%2F%3E%3CBR%20%2F%3EWe've%20confirmed%20that%20all%20systems%20are%20back%20to%20normal%20as%20of%207%2F15%2C%2020%3A00%20UTC.%20Our%20logs%20show%20the%20incident%20started%20on%207%2F15%2C%2012%3A26%20UTC%20and%20that%20during%20the%207%20hours%2034%20minutes%20that%20it%20took%20to%20resolve%20the%20issue%2017%25%20of%20customers%20globally%20might%20not%20be%20able%20to%20access%20Live%20Metrics%20data%20in%20Azure%20Portal.%26nbsp%3B%3CBR%20%2F%3E%3CUL%3E%3CLI%3E%3CU%3E%3CSPAN%20style%3D%22font-size%3A%2010.5pt%3B%20font-family%3A%20Helvetica%2C%20sans-serif%3B%22%3ERoot%20Cause%3C%2FSPAN%3E%3C%2FU%3E%3CSPAN%20style%3D%22font-size%3A%2010.5pt%3B%20font-family%3A%20Helvetica%2C%20sans-serif%3B%22%3E%3A%20The%20failure%20was%20due%20to%20issue%20in%20one%20of%20our%20dependent%20services.%3C%2FSPAN%3E%3C%2FLI%3E%3CLI%3E%3CU%3EIncident%20Timeline%3C%2FU%3E%3A%207%20Hours%20%26amp%3B%2034%20minutes%20-%207%2F15%2C%2012%3A26%20UTC%26nbsp%3Bthrough%207%2F15%2C%2020%3A00%20UTC%3C%2FLI%3E%3C%2FUL%3EWe%20understand%20that%20customers%20rely%20on%20Application%20Insights%20as%20a%20critical%20service%20and%20apologize%20for%20any%20impact%20this%20incident%20caused.%3CBR%20%2F%3E%3CBR%20%2F%3E-Sindhu%3CBR%20%2F%3E%3C%2FDIV%3E%3CHR%20style%3D%22border-top-color%3Alightgray%22%20%2F%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CDIV%20style%3D%22font-size%3A14px%3B%22%3E%3CU%3EInitial%20Update%3C%2FU%3E%3A%20Wednesday%2C%2015%20July%202020%2019%3A49%20UTC%3CBR%20%2F%3E%3CBR%20%2F%3EWe%20are%20aware%20of%20issues%20within%20Application%20Insights%20and%20are%20actively%20investigating.%20Globally%2017%25%20of%20customers%20may%20not%20be%20able%20to%20access%20Live%20Metrics%20data%20in%20Azure%20portal.%26nbsp%3B%3CBR%20%2F%3E%3CUL%3E%3CLI%3E%3CU%3EWork%20Around%3C%2FU%3E%3A%20None%3C%2FLI%3E%3CLI%3E%3CU%3ENext%20Update%3C%2FU%3E%3A%20Before%2007%2F15%2022%3A00%20UTC%3C%2FLI%3E%3C%2FUL%3EWe%20are%20working%20hard%20to%20resolve%20this%20issue%20and%20apologize%20for%20any%20inconvenience.%3CBR%20%2F%3E%3CBR%20%2F%3E-Sindhu%3C%2FDIV%3E%3CHR%20style%3D%22border-top-color%3Alightgray%22%20%2F%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1524698%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EApplication%20Insights%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Final Update: Wednesday, 15 July 2020 20:40 UTC

We've confirmed that all systems are back to normal as of 7/15, 20:00 UTC. Our logs show the incident started on 7/15, 12:26 UTC and that during the 7 hours 34 minutes that it took to resolve the issue 17% of customers globally might not be able to access Live Metrics data in Azure Portal. 
  • Root Cause: The failure was due to issue in one of our dependent services.
  • Incident Timeline: 7 Hours & 34 minutes - 7/15, 12:26 UTC through 7/15, 20:00 UTC
We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Sindhu

Initial Update: Wednesday, 15 July 2020 19:49 UTC

We are aware of issues within Application Insights and are actively investigating. Globally 17% of customers may not be able to access Live Metrics data in Azure portal. 
  • Work Around: None
  • Next Update: Before 07/15 22:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Sindhu