Experiencing Data Access issue in Azure Portal for Many Data Types - 06/01 - Resolved

[Azure-Monitor-Team]

Final Update: Tuesday, 02 June 2020 03:48 UTC

We've confirmed that all systems are back to normal with no customer impact as of 6/2, 2:06 UTC. Our logs show the incident started on 5/28, 01:43 UTC and that during the 5 days and 23 minutes that it took to resolve the issue 108 customers experienced an inability to view full webtest results and download them from the portal.

• Root Cause: The failure was due to a code regression in the frontend processor.
• Incident Timeline: 5 Days 23 minutes - 5/28, 01:43 UTC through 6/2, 03:45 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Jeff

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Update: Tuesday, 02 June 2020 02:59 UTC

Root cause has been isolated to a site configuration problem which was impacting a small number of customers' ability to view webtest results in the Azure portal. To address this issue we are currently deploying a hotfix.

• Work Around: None
• Next Update: Before 06/02 05:00 UTC

-Jeff

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Update: Monday, 01 June 2020 23:19 UTC

Root cause has been isolated to a site configuration problem which was impacting a small number of customers' ability to view webtest results in the Azure portal. To address this issue we are working on a hotfix.

• Work Around: None
• Next Update: Before 06/02 03:30 UTC

-Jeff

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Initial Update: Monday, 01 June 2020 23:16 UTC

We are aware of issues within Application Insights and are actively investigating. A small number customers may experience an inability to view their webtest results in the portal.

• Work Around: None
• Next Update: Before 06/02 03:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Jeff

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