Experiencing Data Access issue in Azure Portal for Many Data Types - 01/16 - Resolved

[Azure-Monitor-Team]

Final Update: Friday, 17 January 2020 00:45 UTC

We've confirmed that all systems are back to normal with no customer impact as of 1/17, 00:00 UTC. Our logs show the incident started on 1/16, 23:17 UTC and that during the ~43 mins that it took to resolve the issue customers experienced data access issue while accessing application insights in East US region.

• Root Cause: The failure was due to heavy query load on the backend service.
• Incident Timeline: 43 minutes - 1/16, 23:17 UTC through 1/17, 00:00 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Anupama

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Initial Update: Thursday, 16 January 2020 23:38 UTC

We are aware of issues within Application Insights and are actively investigating. Some customers may experience Data Access in East US region.

• Work Around: none
• Next Update: Before 01/17 02:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Anupama

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