Experiencing Data Access Issue in Azure portal for Log Analytics in WCUS - 11/01 - Resolved

Published Nov 01 2019 04:05 PM 968 Views
Final Update: Friday, 01 November 2019 23:41 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/01, 23:36 UTC. Our logs show the incident started on 11/01, 20:15 UTC and that during the 3 hours 20 minutes that it took to resolve the issue 25.6% of customers experienced data access issues in West Central US for Log Analytics..
  • Root Cause: The failure was due to a cache connection failure, which resulted in internal denial of service event. 
  • Incident Timeline: 3 Hours & 20 minutes - 11/01, 20:15 UTC through 11/01, 23:36 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Sindhu

Initial Update: Friday, 01 November 2019 23:01 UTC

We are aware of issues within Log Analytics and are actively investigating. Some customers may experience data access issues in West Central US for Log Analytics.
  • Work Around: None 
  • Next Update: Before 11/02 01:30 UTC
We are working hard to resolve this issue and apologize for any inconvenience.
-Sindhu

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Last update:
‎Nov 01 2019 04:57 PM
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