Experiencing Data Access Issue in Azure portal for Log Analytics - 07/15 - Resolved

[Azure-Monitor-Team]

Final Update: Monday, 15 July 2019 21:28 UTC

We've confirmed that all systems are back to normal with no customer impact as of 7/15, 19:10 UTC. Our logs show the incident started on 7/15, 15:25 UTC and during the time  it took to resolve the incident, 50-75% of customers experienced issues using Log Analytics in Southeast Asia region.

• Root Cause: Yet to be determined.
• Incident Timeline: 3 Hours & 45 minutes - 7/15, 15:25 UTC through 7/15, 19:10 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Dharmendra

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Update: Monday, 15 July 2019 19:39 UTC
Log Analytics in the South East Asia region is now working as expected. Some customers may experience residual affect.

• Next Update: Before 07/15 21:00 UTC

-Dharmendra

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Update: Monday, 15 July 2019 18:23 UTC

We continue to investigate issues within Log Analytics. Root cause is not fully understood at this time. Some customers continue to experience issues within Log Analytics in the South East Asia region. We currently have no estimate for resolution.

• Work Around: None at this time
• Next Update: Before 07/15 21:30 UTC

-Dharmendra

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Initial Update: Monday, 15 July 2019 16:58 UTC

We are aware of issues within Log Analytics in the South East Asia region and are actively investigating. Some customers may experience difficulty querying their data.

• Work Around: None at the time
• Next Update: Before 07/15 18:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Dharmendra Thotakura

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