Experiencing Data Access in Azure Portal for Metric Data Types - 06/21 - Resolved

[Azure-Monitor-Team]

First published on MSDN on Jun 23, 2018

Final Update: Saturday, 23 June 2018 16:11 UTC

We've confirmed that all systems are back to normal with no customer impact as of 06/23, 01:28 UTC. Our logs show the incident started on 06/21, 03:59 UTC and that during the 45 hours & 27 minutes that it took to resolve the issue customers experienced incorrect data and chart values for "Failed Requests" and "Server Requests" chart under Application Insights Overview blade.

• Root Cause: The failure was due to an issue in one of our dependent platform services.
• Incident Timeline: 45 Hours & 27 minutes - 06/21, 03:59UTC through 06/23, 01:28 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Monish

Update: Saturday, 23 June 2018 07:36 UTC

The hotfix deployment is in progress. Therefore most of the customers will able to view correct data and few customers may experience incorrect data and chart values for "Failed Requests" and "Server Requests" chart under Application Insights Overview blade and we estimate 12 hours before this issue is completely addressed.

• Work Around: Customer can retrieve this data from Performance / Failure blade under Application insights.
• Next Update: Before 06/23 20:00 UTC

-Monish

Update: Friday, 22 June 2018 20:05 UTC

The hotfix is applied and it is in progress. Therefore some customers may be able to view correct data and few customers may experience incorrect data and chart values for "Failed Requests" and "Server Requests" chart under Application Insights Overview blade and we estimate 12 hours before this issue is completely addressed

• Work Around: Customer can retrieve this data from Performance / Failure blade under Application insights
• Next Update: Before 06/23 08:30 UTC

-Deepesh

Update: Friday, 22 June 2018 06:35 UTC

The hotfix is applied and it is in progress. Therefore some customers may be able to view correct data and few customers may experience incorrect data and chart values for "Failed Requests" and "Server Requests" chart under Application Insights Overview blade and we estimate 12 hours before this issue is completely addressed

• Work Around: Customer can retrieve this data from Performance / Failure blade under Application insights
• Next Update: Before 06/22 19:00 UTC

-Monish

Update: Friday, 21 June 2018 23:50 UTC

We are aware of an issue within Application Insights and are actively working on mitigation. Root cause has been isolated to one of our back-end processing service, which impacted metrics under Application Insights Overview in Azure Portal.

We have applied hotfix and it is in progress. Therefore some customers may be able to view correct data and few customers may experience incorrect data and chart values for "Failed Requests" and "Server Requests" chart under Application Insights Overview blade and we estimate 6 hours before this issue is completely addressed

• Work Around: Customer can retrieve this data from Performance / Failure blade under Application insights
• Next Update: Before 06/22 06:00 UTC

-Deepesh

Update: Thursday, 21 June 2018 19:24 UTC

We are aware of an issue within Application Insights and are actively working on mitigation. Root cause has been isolated to one of our back-end processing service, which impacted Application Insights Overview in Azure Portal. To address this issue we are applying hotfix.

Customers may experience incorrect data and chart values for "Failed Requests" and "Server Requests" chart under Application Insights Overview blade and we estimate 4 hours before the issue is completely addressed.

• Work Around: Customer can retrieve this data from Performance / Failure blade under Application insights
• Next Update: Before 06/21 23:40 UTC

-Deepesh

Initial Update: Thursday, 21 June 2018 17:13 UTC

We are aware of an ongoing issues within Application Insights where "Failed Requests" and "Server Requests" chart show misleading data on the Application Insight overview blade and are actively investigating. Some customers may experience Data Access Issue in Azure Portal.

• Work Around: As a workaround please navigate to Performance / Failure blades.
• Next Update: Before 06/21 19:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.

-Deepesh