Final Update: Friday, 17 January 2020 16:57 UTC
We've confirmed that all systems are back to normal with no customer impact as of 1/17, 14:33 UTC. Our logs show the incident started on 01/11 08:20 UTC and that during the 6 days and 6 hours that it took to resolve the issue all customers who attempted to access the page containing metrics experienced an authentication issue.
-Jeff
We've confirmed that all systems are back to normal with no customer impact as of 1/17, 14:33 UTC. Our logs show the incident started on 01/11 08:20 UTC and that during the 6 days and 6 hours that it took to resolve the issue all customers who attempted to access the page containing metrics experienced an authentication issue.
- Root Cause: The failure was due to a code regression in a recent deployment.
- Incident Timeline: 6 Days 6 Hours & 13 minutes - 1/11, 08:20 UTC through 1/17, 14:33 UTC
-Jeff
Update: Friday, 17 January 2020 10:00 UTC
The Hot fix deployment is in progress. Some customers in Azure China might experience authentication issue while accessing the page containing metrics.
The Hot fix deployment is in progress. Some customers in Azure China might experience authentication issue while accessing the page containing metrics.
- Work Around: None
- Next Update: Before 01/17 22:00 UTC
Update: Thursday, 16 January 2020 21:57 UTC
Hotfix deployment is still in process. Some customers in Azure China region will still experience authentication issues while accessing a page containing Metrics.
Hotfix deployment is still in process. Some customers in Azure China region will still experience authentication issues while accessing a page containing Metrics.
- Work Around: None
- Next Update: Before 01/17 10:00 UTC
Update: Thursday, 16 January 2020 08:47 UTC
Root cause has been isolated to an issue with a recent deployment. To address this issue a hot fix is been deployed. Some customers in Azure China Region may experience Authentication Issues while accessing page containing Metrics.
Root cause has been isolated to an issue with a recent deployment. To address this issue a hot fix is been deployed. Some customers in Azure China Region may experience Authentication Issues while accessing page containing Metrics.
- Work Around: None
- Next Update: Before 01/16 21:00 UTC
Updated Jan 17, 2020
Version 9.0